Refund Policy

We stand behind our service and work hard every day to deliver a great experience. We understand that no plan is perfect for every user in every situation. If you’re not satisfied with your purchase or encounter a problem we cannot resolve that makes the service unusable, we’re happy to offer a refund under the terms below.

How to Request a Refund

Email us with your order/transaction ID in the subject line “Request for refund.”
Clearly describe the issue you’re experiencing and the reason for your request.

In some cases we may ask for screenshots or other details so we can fully investigate. We will also share any relevant information from our side to keep the process transparent.

Refund Conditions

Technical issues must first be reported to our support team so we have a fair chance to fix them.
If we cannot resolve the problem within 48 hours, a refund will be issued.
Full refunds are only available within 72 hours of the original purchase date.
After 72 hours, only partial refunds based on the unused portion of the subscription may be considered.
Our support team will contact you regarding every refund request.

Processing Times

Refunds made to credit or debit cards are handled by the payment processor and typically appear in 20–31 working days.
In some cases it can take up to 90 days. These timelines are outside our control.

We process eligible refund requests as quickly as possible once the request is reviewed.

Situations Where Refunds Are Not Provided

Dissatisfaction with the channel lineup or overall performance.
(We strongly recommend trying a short trial before purchasing a longer plan.)
Difficulty setting up your own device, box, or app.
We provide step-by-step support for common configurations, but we cannot control every possible hardware or software environment.
Occasional freezing, buffering, or temporary channel outages.
These are often caused by:
- Local internet fluctuations
- Device or app settings
- ISP issues
- The source channel being temporarily down
- Brief scheduled server maintenance
Such interruptions are usually short-lived and not permanent.

Prolonged Service Interruptions

If our servers (or any issue on our end) prevent you from using your subscription for more than 48 continuous hours, we will either:

Issue a full refund, or
Extend your subscription by the lost time plus a goodwill bonus

This can be discussed with our support team.

Trials

Refunds are not available for 24-hour trial subscriptions.

If you have any questions about this policy, contact our ** Live support team** — we’re here to help.